This statement provides information regarding the use of the City’s website and the privacy of its users and their information.
The City of Joondalup values the privacy of the users of its website, including its external online services and property owner’s database. Users are at their own risk when using the internet in general and must make their own personal judgment of the potential risk when accessing and using the City’s website.
The City acknowledges and agree to comply with any applicable privacy laws in respect of the collection, use, and disclosure of your personal information.
Usage logs
Whenever an element is downloaded from a City of Joondalup website, a record is created, containing the IP address, request date and time, file sizes and names, and web browser type. Individual user identification or tracking will not occur, except in cases of law enforcement investigations with a warrant to examine service provider logs.
Cookies
The City of Joondalup occasionally uses cookies to enhance online services. These cookies never contain personal information and require individual user approval for server-based database connections. Users can disable cookies through their web browser settings.
Website analytics
The City has enabled Google Analytics to collect general data about traffic via Google advertising cookies and identifiers to help improve usability and the experience for our website customers. Users can opt out of Google Analytics Advertising Features using Google's web-based opt-out tools.
External online services
The City may engage third-party services for specific online services which the Terms of Use set out below apply to. In such instances, the City will make every reasonable endeavour to ensure that the third-party provider, at a minimum, meets any privacy requirements pursuant to applicable privacy laws.
myJoondalup Online Services Portal - Terms of Use
Welcome to the City of Joondalup Online Services Portal myJoondalup. These terms and conditions (Terms of Use) apply to the access and use of the Portal.
By using the Portal, you agree to be bound by these Terms of Use. You cannot use the Portal if you do not agree to these Terms of Use.
1. Definitions
In this Terms of Use the words:
1.1 Applications means lodged, building, planning, or health applications.
1.2 City, City of Joondalup, We, Us, Our all mean the City of Joondalup (a local government as a body corporate established pursuant to the Local Government Act 1995 (WA)).
1.3 Online Services Portal, myJoondalup or Portal refers to the City’s website accessible at myjoondalup.wa.gov.au.
1.4 Material means any information, text, symbol, logo, image, video, audio, document, file, or other data uploaded on the Portal by the City.
1.5 Online Services means the products and services provided by the City through the Portal or myJoondalup.
1.6 User Account means your personal registered account for the Portal.
1.7 You or Your means you as the person accessing the Portal.
1.8 Terms of Use means these terms and conditions.
2. License to Use
2.1 You agree to use the Online Services within the Portal only for lawful purposes and in accordance with these Terms of Use.
3. User Accounts
Individuals
3.1 To access certain features of our Online Services, you are required to register for an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must keep your password secure at all times.
3.2 You agree to provide accurate and complete information when creating a myJoondalup account, and to retain, maintain and promptly update that information in the event of any changes.
3.3 By registering for a User Account for a particular property You warrant that you are the registered owner of the property or have the consent of all registered proprietors of the property to set up a User Account for the property.
3.4 By registering to use myJoondalup as an 'individual' You must:
3.4.1 be over the age of 18.
3.4.2 provide an active and valid email address.
3.4.3 not share Your login details including password with anyone.
3.4.4 agree to notify the City immediately of any unauthorised use of Your password or email account or any other breach of security related to Your User Account.
Company, Corporate Body, or Organisation
3.5 By registering a User Account with myJoondalup as a company, corporate body, or organisation, You:
3.5.1 agree that You are an authorised representative of the company, corporate body, or organisation. You represent and that You have authority to accept these Terms of Use on behalf of the company, corporate body or organisation, and your authority must not have been revoked.
3.5.2 must keep your password secure at all times.
3.5.3 provide an active and valid email address.
3.5.4 provide Your name and contact details.
3.5.5 provide an Australian Company Number (ACN), Australian Business Number (ABN), Builder’s Registration Number (BRN) or Certificate of Incorporation of an Association as applicable.
3.5.6 agree to restrict login details including passwords to only authorised personnel or representative of the company, corporate body or organisation.
3.5.7 agree to notify the City immediately of any unauthorised use of Your password, email account or any other breach of security of Your User Account.
3.5.8 accept that all authorised personnel will have full access to all information that the City may make available through the Portal.
3.5.9 The City reserves the right at any time to modify, restrict or discontinue Your access to the Portal (or any part), with or without notice, temporarily or permanently without liability to You or Your company, corporate body or organisation or its members.
4. Agreement
4.1 By registering a User Account for myJoondalup, You acknowledge that You have read, understood, and agree to comply with these Terms of Use.
4.2 You will use the Portal only for purposes that are permitted by the Terms of Use and any applicable laws, regulations, rules or by-laws generally accepted practices or guidelines in the relevant jurisdictions.
4.3 You will notify the City immediately following any unauthorised use of your User Account or any other breach of security.
4.4 You will not impersonate another person or use the registered User Account or password of another person at any time.
4.5 Subject to clause 3.5, access and use of the Portal is limited, non-exclusive, non-transferable and allows for the sole use of the Portal by You for its intended purpose.
5. Use Restrictions
5.1 You agree NOT to:
3.1.1 use the Online Services in any way that violates or contradicts any applicable laws, regulations, rules or by-laws.
3.1.2 use the Online Services to engage in any fraudulent or unlawful activity.
3.1.3 use the Online Services to transmit any viruses, worms, or other virus or malicious code.
3.1.4 interfere with or disrupt the operation of the Online Services or servers or networks connected to the Online Services.
6. General notices, invoices, and statements
By registering for a User Account for myJoondalup, You acknowledge and agree:
6.1 to consenting to receive communication relating to You electronically.
6.2 the City is not responsible for non-receipt of documents such as invoices or notices once sent to You by the City by email.
6.3 to regularly check Your mailbox and ensure Your mailbox is not 'full'.
6.4 to ensure You are aware of any forwarding rules or diversions on Your mailbox and that You have access to the forwarded emails.
6.5 to ensure Your mailbox can receive documents such as invoices in portable document format (PDF).
6.6 to check that emails and notifications from the City are not filtered into Your junk mail.
6.7 the City does not warrant or represent that the information or Material on myJoondalup is free from errors or omissions or is suitable for Your intended use. Any advice contained on this Portal has been prepared without considering Your objectives, financial situation, or needs. Before acting on any advice on myJoondalup we recommend that You consider whether it is appropriate for Your circumstances.
6.8 myJoondalup does not provide a property history and should not be relied upon as a complete record of building or planning applications. Copies of decisions should be obtained officially from the City to confirm records.
7. User conduct and the use of Materials
As a condition of use when accessing myJoondalup, You must:
7.1 only use the Material for personal use or informative purposes.
7.2 not modify or use the Material in an improper manner, attribute Your use of the Material as a Material of the City, or present it as a Material of the City without prior written consent of the City.
7.3 not use or distribute the Material or any derivative of the Material for profit or commercial purposes.
7.4 not use, post, or transmit using myJoondalup or using any other devices such as laptop, tablet, or smart phone or on any social media forum, any of the Material that breaches any applicable laws or regulations, including any privacy laws or in general any common law.
7.5 not use, post, or transmit using the Portal myJoondalup, or using any other devices such as laptop, tablet, or smartphone or on any social media forum any of the City’s Material that interferes with other users or defames, harasses, threatens, menaces, discriminates, offends or incites racial hatred or restricts any person, or inhibits any other user from using or enjoying myJoondalup.
7.6 not use the Portal myJoondalup to send unsolicited and unwanted email messages to anyone or make any fraudulent or speculative enquiries, bookings, reservations, or requests using the Portal.
7.7 not use another person's identity information to access myJoondalup, including but not limited to, their name, address, username, password, rate reference number or postcode without their prior consent.
7.8 not post, transmit or upload via myJoondalup any obscene, indecent, inflammatory, or pornographic material, or material that could give rise to civil or criminal proceedings.
7.9 not collect or attempt to collect any information or communication about any other users of the Portal.
7.10 not attempt to undermine the security or integrity of the City’s computing systems, networks, databases or platforms, or where the Online Services are hosted by a third party, that third party's computing systems, networks, databases or platforms.
7.11 not attempt to gain unauthorised access to any Materials other than those to which You have been given express permission to access or to the computer system on which the Online Services are hosted.
7.12 not transmit, or input into the Online Services or onto myJoondalup, any files that may damage, cause virus or corrupt any other person's computing devices or software (including by introducing any malicious software or code).
7.13 not input into the Online Services any content that may be offensive, or material or data in violation of any applicable law (including data or other material protected by copyright or trademarks which You do not have the right to use)
7.14 not attempt to modify, copy, adapt, reproduce, disassemble, decompile, or reverse engineer any computer programs used to deliver the Online Services or to operate myJoondalup.
8. Intellectual Property
8.1 All content included in or made available through the myJoondalup, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of the City of Joondalup or its content suppliers and is protected by applicable intellectual property laws.
8.2 You may not modify, reproduce, distribute, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Material on our Online Services to the extent permitted by law for your personal and non-commercial use.
9. Privacy Policy
9.1 The City acknowledges and agree to comply with any applicable privacy laws in respect of the collection, use, and disclosure of your personal information.
10. Disclaimer of Warranties
10.1 The Online Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We make no warranties or representations about the accuracy or completeness of the content provided through the Online Services. Any information relating to the Portal or the potential access or use of the Portal is of a general nature only. The City acknowledges that in the provision of the Online Services and the Portal, third party products, services or software applications may have been used in order to deliver to You a customer friendly experience.
10.2 At times myJoondalup may undergo development or upgrade or cease to operate and You agree that in such circumstances prior notice of the event may not be given to You.
11. Limitation of Liability
11.1 We will not be liable to you or any third party for any loss, damage or claim direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of myJoondalup.
11.2 The City will not be liable for any interruptions in service that are caused by technical issues beyond its control.
11.3 By accessing the Portal, You agree to the extent permitted by law, to discharge, indemnify and hold harmless the City, its officers, employees, agents, third party contractors and related bodies from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of a breach of these Terms of Use and from any negligent or unlawful act or omission by You in connection with Your use of the Portal.
11.4 Your obligation in clause 11.3 survives you ceasing using the Portal or being cancelled to use the Online Services.
11.5 City reserves the right to remove your access to myJoondalup in event of a breach of any of the Terms of Use or due to operational necessity.
12. Governing Law
12.1 These Terms of Use are governed by the laws applicable in Western Australia.
13. Changes to Terms
13.1 The City reserves the right to amend, modify or vary these Terms of Use at any time without prior notice.
13.2 Your continued use of the Online Services following the modifications will constitute your acknowledgement and acceptance of the amended Terms of Use.
14. Contact Information
14.1 If you have any questions or concerns about these Terms of Use, please contact us on 9400 4000.