Lodge an application

Yes, you can update your registration details by contacting the City via info@joondalup.wa.gov.au with the information you wish to change.

Please provide all registration details by contacting the City via info@joondalup.wa.gov.au with the information you wish to cancel.

No. However all correspondence will be sent to the registered users email address once you have submitted your application. This includes receipt of the application being submitted and notification where an incomplete application has not been accepted for processing. Once an application has been accepted for processing, all correspondence relating to the application (including the invoice) will be sent to the applicants email address.

If you have forgotten your password then the e-application login screen will assist you to reset your password by selecting 'Forgot your password?'.

The 'Customer Reference' field is for your reference only and is for you to identify your application under 'My Applications'. Should the application be accepted by the City for processing, a City reference will also be assigned generally the application number.

Depending on what type of application you are submitting to the City, you will find all the information required on the City’s website. Refer to the following pages for general information:

• Requirements for planning applications

• Requirements for building applications

For health applications refer to the individual pages for what information is required to be submitted. 

Formats accepted by the City are documents in PDF, JPG or GIF format. A document will need to be converted if it is not in one of these formats.

Yes. Information that is entered for an application is automatically saved as an 'Incomplete Application' under the 'My Applications' section. Additionally, if your application has been returned for reasons that it is missing information, you can add the required documents to that application from the 'Returned Application' under the 'My Applications' section.

Once you are logged in, you are able to review all of your applications by clicking on 'My Requests' at the top of the portal page. Then select 'My Applications' under the 'Track your Applications' box. All of your applications will then be listed under the relevant application type (e.g. planning, building or health). 

Under the relevant application type you can select from applications that are either Incomplete, Submitted, Accepted, Returned or Withdrawn. When selecting a submitted application, you will note a symbol that has a list with ticks, click on this symbol and it will open the application to the review page where you can download the application. 

Once you are logged in, you are able to review all of your applications by selecting the 'My Requests' option at the top of the page. All applications that you have submitted will be listed under the relevant application type (e.g. planning, building or health). 

If an application has been reviewed by the City and there was more information required, your application will appear in the 'Returned Application' box. If an application has been reviewed and was accepted, your application will appear in the 'Accepted Applications' box.

If your application is returned, an email will be sent to the registered user advising of why the application was returned. If your application is accepted, an email will be sent to the applicant identified in the application and an invoice will be sent for payment.

If your application has moved to the 'Returned Applications' box, it means that the application has been reviewed by the City, but it was found that required information was missing. An email would have been sent to the registered user advising of what additional information is needed. The application is able to be modified to include this information and resubmitted with the City.

You should receive an email within one to two working days of the application being submitted.

If you have not received notification, you can check the progress of the application on the by clicking on 'My Requests' at the top of the portal page. Then select 'My Applications' under the 'Track your Applications' box. All of your applications will then be listed under the relevant application type (e.g. planning, building or health). 

Under the relevant application type you can select from applications that are either Incomplete, Submitted, Accepted, Returned or Withdrawn. If a number appears in either box, there is an application in there. If your application has been accepted but you have not received an invoice for payment, please firstly check your email 'junk/spam' folder as sometimes our emails go there, if there is nothing in your junk folder then contact the City on 9400 4000 and ask to speak to relevant department (e.g. planning, building or health).

For planning and building applications, your application will not commence processing until all statutory fees have been paid in full. Your invoice will have due date for when the payment is to be made by. Ideally, upon receiving your invoice, the fees should be paid within five business days. 

If the invoice is not paid within the timeframe, a reminder notification will be sent giving you an additional three business days to pay. If the payment is not received by this date your application may be cancelled and will need to be resubmitted with the City (unless you contact us immediately following the reminder email being sent).

Should your application be accepted, an email will be sent to the party listed as the applicant on the application with an attached invoice and may not be the registered users email. A system generated email will be sent to the submitter (registered user) to advise the application has been accepted. 

Once you are logged in, you are able to review all of your applications by clicking on 'My Requests' at the top of the portal page. Then select 'My Applications' under the 'Track your Applications' box. All of your applications will then be listed under the relevant application type (e.g. planning, building or health). 

Under the accepted applications, you can check on the progress of the application by reviewing the 'Stage/Decision'. Most applications will have a processing or in progress status until something happens such as advertising (for planning applications) or a determination is made. 

You can contact the relevant department to seek an update but only the registered applicant will be provided that information. For planning applications we respectfully request that an update is not requested for at least 30 days from the acknowledgement of the application.