About mediation
Mediation is a primary dispute resolution method whereby parties in dispute can meet in the presence of independent and neutral mediators to resolve disputes between parties and negotiate a fair and workable outcome.
The first point of contact for mediation will be the City’s Customer Relations Advocate, and the process will be coordinated and conducted by the Citizens Advice Bureau (CAB). The mediation process is guided by two experienced and professionally qualified mediators.
Types of issues that can be mediated
Examples of issues that can be mediated include:
- dividing fences
- encroaching roots and branches
- dog ownership
- public nuisance disputes
- cars and car parking problems
- harassment.
How does mediation work
Mediators are trained to ensure that the mediation process provides assistance to parties to:
- State their case without interruption.
- Define specific issues in dispute.
- Work through key issues by:
- gaining an understanding of the other party’s point of view
- considering options
- using problem-solving techniques
- explore areas of agreement
- formulate a written agreement in their own words. Mediation is focused on the future process and outcomes and does not place blame or find guilt.
The outcome reached is a written agreement. The agreement is not legally binding; however, the agreement can be used as evidence in court should this be necessary at a later date. Mediators have no power of decision-making and do not impose their decisions or judgements but will remain impartial and neutral throughout the process. Mediation is confidential.