Homelessness is a growing issue in our community. Learn how you can get support and help people in need.
How to report homelessness
If you encounter someone sleeping rough, please contact the City on 9400 4000 so they can be referred to an external outreach service for possible assistance.
Please note: if there is antisocial behaviour, illegal activity, or you feel the person requires a welfare check, please call the WA Police for assistance on 131 444 (or 000 in an emergency).
Emergency assistance and support contacts
- Ambulance, Police, Fire (life-threatening): 000
- Police Assistance (non-emergency): 131 444
- Crisis Care: 1800 199 008 or 9223 1111
- Emergency Relief and Food Access Service: 1800 979 777
- Entrypoint Perth: 6496 001 or 1800 124 684
- Lifeline: 131 114
- Mental Health Emergency Response Line: 1300 555 788
- Sexual Assault Resource Centre (SARC): 1800 199 888
- 1800 RESPECT: 1800 737 732
Hardship and homelessness services
Download the Hardship and Homelessness Services booklet below to learn about food, beverages, warm clothing, companionship, and specialist homelessness support, including accommodation assistance.
You can also access the 'A Hands Up Free Hardship and Crisis Support Services Pocket Guide' from the City of Joondalup Libraries and Customer Care.
Visit the Community Directory to access services related to accommodation and housing options, health and wellbeing, and financial support.
Free wifi and public computers
Visit City of Joondalup Libraries to access free Wi-Fi and public computers.
The City’s response to homelessness
Regional Homelessness Plan 2022/23 – 2025/26
Homelessness is a multifaceted issue driven by factors like domestic and family violence, mental health challenges, lack of affordable housing and housing shortages. Due to its complex nature, it requires a whole-of-community response as homelessness cannot be solved by government or the community services sector alone.
The City actively addresses homelessness through the joint Regional Homelessness Plan with the City of Wanneroo. Agreed actions by both Cities are underpinned by three key pillars:
- Building capacity, understanding and engagement
- Prevention and early intervention
- Responding to homelessness.
Joondalup Wanneroo Ending Homelessness Group
The Joondalup Wanneroo Ending Homelessness Group plays a vital role in the implementation of the Regional Homelessness Plan. The group also facilitates collaboration among key stakeholders in the homelessness sector, to promote an integrated approach to services, programs, and initiatives that support those at risk of or experiencing homelessness in the northern corridor.
How you can help
To make a difference:
- Be respectful and use person-first language, such as people experiencing homelessness, rather than ‘the homeless’.
- Donate essential items to nonprofit organisations such The Spiers Centre or No Limits Perth.
- Learn about the complexities of homelessness via the Office of Homelessness website.
- To support those in need, volunteer your time and skills.